Interior in the HS-1 restaurant in the Royal Hotel, Stornoway, Isle of Lewis

Where people make the difference....

Our small, friendly professional team at the Royal Hotel are always looking for individuals with a passion for hospitality and great customer service. Personal service, attention to detail, comfort and value are the hallmarks of our hotel, where customer service comes first in a friendly and professional manner.

Below are the current opportunities available at the Royal Hotel:

 

Bar Staff
 

Are you passionate about delivering exceptional service? The Royal Hotel is seeking enthusiastic and dedicated individuals to join our team as Bar Staff. With our rich history and commitment to excellence, the Royal Hotel offers a unique opportunity to contribute to a thriving hospitality environment!

Key Responsibilities:

  • Customer Service: Deliver outstanding customer experiences by providing prompt and friendly service, taking orders, and serving beverages to guests in accordance with our high standards.
  • Beverage Preparation: Prepare a wide range of beverages, including cocktails, spirits, wines, and non-alcoholic drinks, ensuring quality and consistency.
  • Cash Handling: Accurately handle cash transactions, process payments, and maintain cash registers in compliance with established procedures.
  • Bar Maintenance: Assist in maintaining cleanliness and organization of the bar area, including stocking supplies, replenishing inventory, and performing regular cleaning tasks.

Ideal Personal Attributes:

  • Excellent Communication: Possess exceptional communication skills to engage with customers and colleagues effectively.
  • Team Player: Work collaboratively with a diverse team, demonstrating flexibility, cooperation, and the ability to thrive in a fast-paced environment.
  • Attention to Detail: Display meticulous attention to detail in delivering service, ensuring accuracy in order taking, cash handling, and maintaining a clean and organized bar area.

If you are enthusiastic, have a passion for delivering remarkable service, and thrive in a dynamic environment, we invite you to apply for this role. 

Waiting Staff
 

Are you passionate about delivering exceptional service? The Royal Hotel, Stornoway's most historic hotel, is seeking dedicated individuals to join our team as Waiting Staff. If you possess excellent communication skills, a friendly demeanor, and a commitment to providing unforgettable experiences for our guests, this opportunity is for you!

Key Responsibilities:

  • Attend to guests promptly and courteously, ensuring their needs and requests are met with utmost professionalism.
  • Serve food and beverages in a timely and efficient manner, maintaining high standards of presentation and cleanliness.
  • Collaborate with the kitchen and bar staff to ensure seamless service and exceptional guest satisfaction.
  • Handle cash transactions accurately and efficiently, adhering to all cash handling procedures.

Ideal Personal Attributes:

  • Exceptional interpersonal skills: Ability to establish rapport with guests and work effectively as part of a team.
  • Attention to detail: Ensuring every aspect of service, from table settings to food presentation, meets the hotel's exacting standards.
  • Flexibility and adaptability: Willingness to work in a fast-paced environment, adapting to changing guest needs and schedules.

If you are enthusiastic, have a passion for delivering remarkable service, and thrive in a dynamic environment, we invite you to apply for this role. 

Receptionist

An excellent opportunity has arisen for an enthusiastic and friendly receptionist to join our welcoming front of house team. Our receptionists are at the core of our business, ensuring our guests receive the highest standard of customer service and hospitality.

As the first point of contact between guests and the hotel, your key responsibilities include:

  • Ensuring an efficient reception experience for guests, including check in and check out,
  • Handling all telephone calls with a clear, friendly telephone manner,
  • Providing excellent customer care in a fast-paced environment,
  • Maintaining excellent working relationships with other members of staff across all departments.

Ideal personal attributes:

  • A friendly personality with a passion for delivering excellent customer service,
  • Self-motivated, intuitive with a positive personality,
  • Ability to multi-task and deal with several requests at any one time.

Business Manager - Hebridean Hopscotch Holidays

We are a leading provider of all-inclusive holiday packages in the Outer Hebrides. Due to the continued growth of our business, we are looking to recruit a ‘hands-on’ manager to join our management team who lead and support our team of travel advisors.

Key Responsibilities:

  • Ensuring customers enjoy excellent holiday experiences.
  • Leading and participating in the sales and administration team.
  • Identify and maximise opportunities to maintain business growth.
  • Ideal Personal Attributes:
  • Knowledge of and enthusiasm for Outer Hebrides.
  • Team leadership experience.
  • Well organised with good literacy and numeracy skills.
  • Dynamic, self-motivated, intuitive, with a positive and persuasive personality,
  • An analytical approach to business development.
  • Sales experience is an advantage but not essential.
  • A mature approach to all aspects of business

To learn more about our business, please check out our web site. If you feel that you are the person we are looking for, please send an email to kenneth@calahotels.com with your CV as an attached Word or PDF file, together with a brief letter of application providing any further relevant information.

A draft job specification is shown below and could possibly be adjusted to suit the needs of the business and/or the successful candidate. Should you require additional information about the appointment, please feel welcome to Kenneth Mackenzie call 01851 706611.

Job specification for Hebridean Hopscotch Holidays Manager

General responsibilities:

  • To play an active role in the management team who lead, supervise, and monitor the sales team.
  • To build customer relationships throughout the sales process.
  • To monitor and lead delivery of our holiday packages and build excellent customer relationships throughout all stages of the holiday process.
  • Drive sales and marketing efforts and in cooperation with other colleagues, to create ideas to continue the growth of our business.
  • Develop agency business in European and other world markets.
  • To gain and to pass on (to customers, staff and PR targets) an intimate knowledge of the holidays, properties, local area, transport, activities, etc.

Specific Tasks:

Assist Management Team in;

  • maintaining accommodation provider levels and, where necessary, liaise with property owners to further develop our accommodation portfolio where required,
  • preparing agreement schedules and pricing with our accommodation providers and travel operators,
  • coordinating the preparation of our holiday brochure,
  • liaising with and set pricing for agency suppliers,
  • conducting end of season review of customer feedback,
  • developing our marketing strategy and advertising portfolio,
  • organising vehicle and bike procurement.
  • Work with Sales Team to complete pre-season brochure mailing.

Ongoing monthly activity;

  • lead daily Sales Team progress meetings, to include work scheduling and identification/resolution of problems,
  • take a share in selling holidays,
  • supervise vehicle and bike hire allocation to clients,
  • monitor sales and administration of holidays,
  • supervise inward/outward invoice processing,
  • supervise quality control and complaints procedure,
  • maintain ongoing brief for brochure and web presence, monthly e-shots etc., including Facebook, Instagram, and any other future social media activity,
  • input to sales/marketing support activity,
  • liaise with external tourist promotion organisations, and travel operators, such as CalMac, Loganair, etc,
  • participate in out of hours emergency support for clients during their holiday,
  • supervise the maintenance of our customer email databases,
  • brief sales advisors regularly on achievements and targets.

 

Apply Today!

If interested, please send your CV to alexander@calahotels.com. For further information and other vacancies, contact Alexander Macleod at 01851 702109.